Managed IT Service Plan
Professionally delivered by highly-qualified engineers at an all-inclusive & affordable fixed price.
ALL HELP DESK CALLS ARE INCLUDED
• UNLIMITED USE - You and your staff may call as many times as you need, anytime, with no additional charges.
• 24/7 RESPONSE - You will reach a live person during our extended hours Monday-Friday from 8am-10pm. Emergency response is available 24/7.
• HIGHLY QUALIFIED ENGINEERS - All calls are answered by our experienced engineers that have an intimate knowledge of your IT infrastructure.
ALL ON-SITE SERVICE IS INCLUDED
• PREVENTATIVE MAINTENANCE - We will perform regularly scheduled on-site preventative maintenance.
• ALL LABOR IS INCLUDED - We make as many on-site visits as needed, with no additional charges.
• 24/7 RESPONSE - On-site visits are typically scheduled during normal business hours but may occur any time, as needed. Emergency response is available 24/7.
24/7 REMOTE MONITORING & MAINTENANCE IS INCLUDED
• PREVENTATIVE MAINTENANCE - All scheduled system-wide maintenance is performed per published best practices.
• PERFORMANCE ENHANCEMENT - We monitor system-wide performance and provide all troubleshooting and remediation.
• HARDWARE MANAGEMENT - All Hardware utilization and performance monitoring is provided. We also manage the life-cycle and warranties.
• SOFTWARE MANAGEMENT - All Software utilization and performance monitoring is provided. We also manage the life-cycle and licenses.
• E-MAIL BEHAVIOR MONITORING - We test the “send and receive” functionality of your e-mail server every 5 minutes 24/7 to ensure optimal performance.
ADVANCED SECURITY MEASURES ARE INCLUDED
• Firewall - 24/7 management & monitoring.
• Webroot SecureAnywhere™ We provide system-wide anti-virus license, management and support.
• Malwarebytes Professional™ We provide system-wide anti-malware license, management and support.
• E-mail Protection - Cloud-based spam and virus protection.
• E-mail archiving - 30 days included.
• Employee Monitoring - Detailed on-line usage reports and web site blocking.
SERVER BACK-UP TO OFF-SITE STORAGE IS INCLUDED
• EXTRA LAYER OF PROTECTION - We provide basic Server Back-up under our Managed IT Service Plan..
• MULTIPLE LOCATIONS - Back-up images are stored both locally and off-site.
• STORAGE & RECOVERY POINTS - We include 500 GB of secure space per server and 5 recovery points.
ALL CONCIERGE CLIENT SERVICES ARE INCLUDED
• CTO & CIO LEVEL CONSULTING - Our senior executives will provide you with advice and guidance on all IT and technology matters.
• ADVISEMENT & PROCUREMENT - Our experienced team will provide expert advice and buying power when you need to purchase new hardware or software.
• PORTAL ACCESS - You will have 24/7 access to our ticketing and reporting systems.
• LogMeIn® Pro - We will provide LogMeIn® Pro licenses that allow authorized team members access to their desktops from anywhere.
• LOANER EQUIPMENT - We have loaner equipment available to keep you up and running in case of unforeseen hardware failure.
• STATUS MEETINGS & REPORTS - Our dedicated CRM team will schedule periodic meetings and provide reports regarding the health and performance of your IT infrastructure. We can then forecast, plan and budget for the future.