VoIP TECHNOLOGY FEATURES

FEATURE RICH TECHNOLOGY INCLUDES HD VIDEO CONFERENCING & CELL PHONE APP INTEGRATION

 

General Features:

Call Forward on Busy or No Answer

Call Routing by DID

Auto Attendant / Digital Receptionist

Voicemail

Music on Hold

Central Phonebook

Call Transfer, Attended & Blind

Barge In / Listen / Whisper

Message Waiting Indicator

Supports Popular SIP Phones

Ring Extension & Mobile Simultaneously

Automatic Pick-up on Busy

Extensive Call Reporting

Scheduled Reports Can Be Emailed

Call Parking / Pick-up

Call Queuing

Call Recording

Search-able Call Recordings

Intercom / Paging

 

Video Conferencing:

One-Click Conference

Send Outlook Invitation

Meeting Recording

Remote Control / Assistance

Screen Sharing

File Sharing

 

Unified Communication:

See Presence of Colleagues

Receive Voice Mail via E-mail

Advanced Forwarding Rules

Scheduled & Instant Conference Calls

 

Call Center / Contact Center:

Advanced Queue Strategies

Real Time Queue Statistics & Monitoring

Queue Reports

Supervisor Can Barge In / Listen / Whisper

Queue Wallboard

Switchboard Queue Manager View

Supervisor Can Log Agents In / Out

Supports External Agents

Callback If Queue Full

SLA Alerting / Reporting

 

Mobile Device Integration:

Android Client

iOS Client

Windows Phone Client

Create Conference Calls

 

Application Integration:

CRM Integration / Scripting Interface

Link Company Directory w LDAP / ODBC

Sync Phonebook w Microsoft Exchange

Microsoft Outlook

Office 365

TAPI

Saleforce

Microsoft Dynamics

Microsoft Exchange 2013 / LDAP / ODBC

Sugar CRM

Google Contacts

Chrome Click-To-Dial

Exact

Zendesk

Freshdesk

act!

Datev

And Much More!

 

Areas We Service

San Fernando Valley

Warner Center
Canoga Park
Chatsworth
Encino
Northridge
Porter Ranch
Reseda
Sherman Oaks

Studio City
Tarzana
Van Nuys
West Hills
Woodland Hills

Los Angeles County

Agoura Hills
Brentwood
Burbank
Calabasas
Century City
Culver City
Glendale
Hollywood

Malibu
Marina Del Rey
Pasadena
Santa Monica
Valencia
Venice
West Los Angeles
Westwood

Ventura County

Lake Sherwood
Moorpark
Simi Valley
Thousand Oaks
Westlake Village

We Have Retained 93% of Our Clients Over The Past 10 Years.